Refunds & Cancellation Policy

Last updated 8 June 2026

We want you to be happy with your order. Here’s how cancellations, returns and refunds work.

Cancelling an order

You can cancel an order before it’s dispatched for a full refund — email hello@livenoora.com as soon as possible. Once dispatched, the returns terms below apply.

Cancelling a Glow Plan

You can cancel plan renewal at any time before your next renewal date, from your account or by emailing us. Your current term runs to completion; we don’t charge you again after you cancel.

Returns

Because our products are ingestible, for hygiene and safety reasons we cannot accept returns of items once the seal is broken or the product has been opened.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn’t what you ordered, email hello@livenoora.com within 48 hours of delivery with your order number and photos. We’ll arrange a replacement or a refund at no cost to you.

Refund method & timeline

• Approved refunds are issued to your original payment method via Razorpay.
• Refunds typically reach you within 5–7 business days of approval.

Questions? Email hello@livenoora.com.