Refunds & Cancellation Policy

We want you to be happy with your order. Here’s how cancellations, returns and refunds work.

Cancelling an order

You can cancel an order before it is dispatched for a full refund — email hello@livenoora.com as soon as possible. Once dispatched, the terms below apply.

Cancelling a Glow Plan

You can cancel your plan at any time before your next renewal date by emailing hello@livenoora.com. We cancel your UPI Autopay mandate and will not charge you again. Anything already paid for is still delivered.

The 90-day Glow Promise

Take it daily for 90 days. If you don’t feel a difference, email hello@livenoora.com and we will refund your Glow Plan — no return shipping, no argument.

Returns

Because our products are ingestible, for hygiene and safety reasons we cannot accept returns of opened products or products with a broken seal. This does not affect the Glow Promise above.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn’t what you ordered, email hello@livenoora.com within 48 hours of delivery with your order number and photos. We’ll send a replacement or refund you, at no cost to you.

Refund method & timeline

• Approved refunds go back to your original payment method through Cashfree Payments.
• Refunds typically reach you within 5–7 business days of approval.

Questions? Email hello@livenoora.com.